Adaptive Tech Solutions: Enhancing Independence with Care
Welcome to Adaptive Tech Solutions, a family-run, therapist-owned company dedicated to enriching the lives of individuals with disabilities through specially adapted products. Our mission is to empower and increase independence for all our customers. We understand the unique needs of our community and strive to provide exceptional service and innovative solutions. 😊
Navigating Payment Issues
When it comes to payment, we want to ensure a smooth and hassle-free experience for you. Here are some important tips to keep in mind if you encounter any issues during checkout:
Common Credit Card Decline Reasons
- Billing Address Mismatch:
- Ensure the billing address entered during checkout matches the address where your credit card statement is mailed. This includes the exact mailing address and the 4-digit zip code extension.
- Verify the CVV, the 3-digit code on the back of your card.
- Repeated Attempts:
- Avoid making multiple attempts with the same card and address if a transaction declines. This could lead to automatic declines.
- Wait 1 hour before trying again after you have confirmed the correct address with your credit card company.
- Alternative Payment Method:
- Consider using the PayPal checkout option with your credit card. It often processes transactions that our regular credit card processor might not.
Steps to Resolve Declined Transactions
- Check Your Billing Address: Look at your credit card statement to confirm the mailing address and ensure it matches what you enter during checkout.
- Verify Your CVV: Double-check the 3-digit code on the back of your card.
- Contact Your Credit Card Issuer: If you're uncertain about the address on file, reach out to your card issuer for clarification.
- Try PayPal: Use the PayPal link during checkout as an alternative method.
If you continue to experience issues, please reach out to us. Our support team will be happy to confirm the reason for the decline. Please note that if the card is declining when you attempt to place an order, it will also decline if we use the same incorrect informaiton to process an order on our end.
Handling Damaged Products
If you receive a damaged item, please follow these steps:
- Provide Your Order Number: If not already provided, please share your order number.
- Product Details: Let us know the product name.
- Send a Photo: Capture a photo of the damaged product and retain all shipping materials and cartons.
Our team will get back to you quickly with a resolution.
Need Further Assistance?
If you have questions or need further assistance, don't hesitate to contact us.
Thank you for choosing Adaptive Tech Solutions. Together, we can make a difference in enhancing independence and improving lives. 🌟