Welcome to our support center

• Access/Edit Your Account
• Create an Account/Register to Purchase
• Update my email address

• Can I call you?
• Contact Informaiton
• Our email address
• Why haven't I heard back?

• Multiple coupons
• Product donations

• Credit card declining
• Do I need a PayPal account to check out using my credit card?
• Payment Methods

• Bubble Train leaking or not blowing bubbles
• iPad case slightly too small
• Jellyball Lamp Leaking
• Octavious the Owl Troubleshooting
• Pitching Machine Not Working
• Radio Troubleshooting
• Sea Dreams Aquarium

See all articles in Product Troubleshooting →

• Customer Information Form (pdf version)
• Purchase Order Submission
• Set us up as a Vendor in Your System

• Bulk discounts
• Can I check stock counts?
• Checking my order status
• Create and share a Wish List
• Distributors outside the US
• Do you charge sales tax?
• Do you offer a catalog?

See all articles in Purchasing →

• How long is a quote good for?
• My organization is tax exempt. How can I get a quote without sales tax being added?
• Obtaining a quote that includes shipping.

• Adding/changing my order
• Exchanging an item
• How do I cancel an order?
• Product warranty
• What is your return policy?

• APO shipment carrier
• Christmas Shipping Deadlines
• Do you ship to freight forwarders?
• Estimated shipping time
• Expedited processing time
• Extra costs for Canadian shipping
• How long does it take to process my order before it ships?

See all articles in Shipping →