Product Troubleshooting
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Please ensure you have removed the plastic insert from the iPad case before inserting your iPad. This plastic insert is only for shipping purposes and is not needed once your iPad has been installed into the case.
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Ensure you are using brand new, name brand alkaline batteries. Do not use rechargeable batteries or batteries marked as 'heavy duty' (because those are actually weaker batteries). This toy requires a lot of 'juice' to work, so if the batteries are too weak, it may work a time or two and then stop...
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This item requires an external switch in order to work. If you try testing it without a switch, nothing will happen. Ensure you have fresh alkaline batteries installed and the switch you are using tests as working in other switch adapted products. Turn the on/off/volume wheel to turn the radio on...
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Stripped screw in battery compartment.
Usually, stripped screws can be removed using a small flat blade screwdriver (like what is used to repair eyeglasses or other smaller objects) Just be sure to use a Flat screwdriver (-), not a Philips screwdriver (x). The screwdriver blade should be as wide as one part that makes up the Phillips ... -
Super Clamp and Mounting Arm Use
Click here for information on the Super Clamp and Mounting Arm use. -
Troubleshooting Attendant Call
Here are troubleshooting suggestions for the Wireless Attendant Call system: Ensure batteries in both the transmitter and receiver have been replaced. Do not use rechargeable, used, or non-alkaline batteries. Keep in mind that, especially with the 12v transmitter batteries, if they are purchased... -
The most common issues with the Attendant Call Buttons are: -Weak or dead batteries. Batteries are found in both transmitters and receivers. Install 2 AAA alkaline batteries in the receiver. Batteries for the hand held transmitters are available here. The neck transmitters use one 3V CR 2032 batt...
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Troubleshooting product issues
Got a switch adapted toy or device that's not working like you expected? Most issues are due to bad batteries. Take out the batteries and wait 20 seconds before installing fresh batteries. We recommend Alkaline batteries. Rechargeable batteries are highly discouraged. Do not use non-alkaline, do...