Product Questions

  • Are switches included with toys?

    Switches are sold separately. Users have a different needs, so one size doesn't always fit all. While we don't recommend the Flex Switch for use with switch toys, all of our other switches are compatible with our products as well as those of other major manufacturers. You can browse our switch se...
  • Attendant Call Button shipping to Canada

    Our Attendant Call Buttons ship to addresses within the US, HI, Puerto Rico, and Guam only. They cannot be shipped to Canada due to ISED compliance regulations.
  • Batteries not required - Switch It Up

    The Switch It Up!  uses the same base housing as some of our other products. However, the on/off switch is disabled on the Switch It Up! switches, so batteries are not required. This applies to only the switch. Any switch adapted products you are using the switch with would need to be powered acc...
  • BigMack vs. Step by Step

    The Bigmack is a single message communication button. It will only hold one message (this message can be re-recorded at any time) which is played out loud when the button is pressed. The Step by Step communication button accepts multiple messages and those messages can be advanced through by pres...
  • Can I try before I buy?

    While we do not offer product trials, we do have a generous 30 day return period so items can be returned in new, resalable condition if they do not meet your needs. For more information, please see the article link below. What is your return policy? Also, you may be able to find our products fo...
  • Checkout error message

    If you are receiving a general error message when attempting to check out, please ensure all items in your cart can ship to your country. If you are shipping to Canada, some products cannot be shipped there due to manufacturer's restrictions.  (Products with a SKU ending in -DS generally cannot b...
  • Chromebook Switch Interfaces

    The following switch interfaces will work with Chromebooks: Hitch 2.0 Computer Switch Interface $99.00 Swifty $79.95 Blue2 Bluetooth Switch $220.00
  • Download Sole Source Letter

    Our Sole Source letter can be downloaded here.
  • Foot switch computer compatibility

    The foot switch works with Windows 10, 8, 7,2000/XP/Vista as well as Linux/ Dos and Mac computers. The software used to initially assign functions to the foot switch does require a PC to run. However, once you have programmed the pedal, the software is not required for the foot switch to work. (J...
  • Foot switch user manual

    A link to the user manual and software can be found on the product page for the foot switches. The manual can also be viewed here.
  • GoTalk Design app options

    Just choose one type of GoTalk Design delivery method... either download or subscription. You can choose to download the software to a device, or you can use it online via subscription. The download is a better choice if you might want to use it in places where you don't have internet connection....
  • GoTalk Fit Instructions

    GoTalk Fit allows you to have four messages or switch modes to have nine messages. Press and release the On/Off button to turn on GoTalk Fit; you'll hear a beep! Press and release the Record button and a red LED shows. Next, press and release the message key that you're going to record on. A red ...
  • How battery interrupters work

    Battery interrupters let you use a switch to turn on and off most battery operated toys and devices. An inexpensive and easy way to use toys or devices you already own! So, what makes our battery interrupters so much better than the other guys'? (Besides the great price!) We coat our disks to re...
  • Is there a way to keep a toy or product going after the switch is released?

    Nearly all adaptive switches are momentary, meaning they only make something happen for the moment they are being pressed.  When you stop activating the switch, the toy or device will stop. Some switch adapted toys will continue to play for a short while after the switch is released. These are ge...
  • Multiple Attendant Call transmitters

    Yes, our wireless alerts can be paired together so multiple transmitters and/or receivers work together. Downloadable instructions for pairing can be found here.
  • Opening Hoppy Rabbit battery compartment

    To open the battery compartment door on the Hoppy Bunny toy, depress the small round button next to the battery compartment while sliding the battery compartment door down and away from the toy.
  • Pairing Ablenet Chester Creek Bluetooth Keyboard

    To pair your Bluetooth keyboard, go to  your Bluetooth connection on your device and click Forget Connection. Then activate the Bluetooth pairing by clicking the Bluetooth button located underneath the keyboard. Ask your device to scan for Bluetooth devices. Once it is found, enter the code shown...
  • Product compatibility

    Our switches and toys/devices have standard 3.5mm (1/8") plugs and jacks. This is the industry standard, making our switch adapted toys/devices and switches interchangeable with other company's products. If you are trying to interface with products made by an individual or small vendor (i.e., Eba...
  • Product recommendations

    Our online bot can't answer all questions about product recommendations. He's not that smart yet. :)  But, we do have qualified professionals that can assist you with product information and selections. Please use the Contact Us link or chat box and we will be glad to assist you. We do offer some...
  • Product repair

    Product warranties can be found on each product's webpage under the Warranty section. If you cannot find your product on our website, please contact us and we will assist in determining if your product is still under warranty. Click for more information on our product warranty. If a product is n...
  • Product safety

    Customer safety is of utmost importance. All our products have been safety tested, use non-toxic materials, and conform to ASTM toy safety standards. We do ask that you use common sense and consider the tendencies of the end user. Even though some products are rated for ages 3+, if you have someo...
  • Sewing machine switches

    We get a lot of inquiries about a variable switch alternative for people who are unable to utilize a traditional foot switch on a sewing machine. Unfortunately, we are not aware of any such product available on the market.
  • Squishimal choices

    We appreciate you allowing us to select your Squishimals for you. When more than one is purchased at a time, we will do our best to include variation and not duplicate them unless necessary. We do understand that some individuals are quite focused on certain animals or colors, so do feel free to ...
  • Suction Speaker functions

    The Suction speaker connects to a Bluetooth enabled device. If the speaker is turned off using the power button located at the 12 o' clock position on the speaker's control pad, or the pause/play button is long pressed (either directly or via external switch), the Bluetooth connection will be clo...
  • Troubleshooting Dolphin Silly Slides

    Here are some tips on troubleshooting the Dolphin Silly Slides: Ensure you have installed new, alkaline batteries. Please do not use non-alkaline, rechargeable, or used batteries. Ensure your switch is working by trying it in another toy. This toy needs to be in the OFF position in order to respo...
  • Troubleshooting Prisma Light

    While we encourage you to read the general troubleshooting tips provided below, here are some troubleshooting tips specific to the Prisma LIght: This toy must be in the OFF position to respond to an external switch If the globe has separated (this sometimes happens, especially during shipping) it...
  • Unresponsive Sea Dreams Aquarium

    Here are a few troubleshooting tips specific to the Sea Dreams Aquarium. Additional, generic troubleshooting tips can be found in our general Troubleshooting article: I can't get my product to work. Do you have any troubleshooting tips? For the Sea Dreams Aquarium: * Please ensure you have new ba...
  • What is "switch adapted"

    What is a switch adapted toy/device and who would use it? If a person has an inability to use their hands to push buttons or manipulate toys, then those items need to be adapted so a switch can be plugged into them. A switch is a button, lever or device that senses movement. These allow people wi...
  • Xbox Adaptive Controller switches

    Xbox Adaptive Controller Create a custom controller experience that is uniquely yours. Designed primarily to meet the needs of gamers with limited mobility, the Xbox Adaptive Controller features large programmable buttons and connects to external switches, buttons, mounts, and joysticks to help...