Shipping
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For APO addresses, we ship via USPS.
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Here's our recommended Christmas ordering deadlines because Santa can only run so fast.... 2023 Domestic Shipments (contiguous US) First Class Shipping: December 9th Standard Shipping: December 13th Express Shipping: December 15th Overnight Shipping: December 19th Domestic Shipments (major outl...
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Do you ship to freight forwarders?
We do not ship to freight forwarders. -
Because we adapt most products by hand and process orders in the sequence in which they are received, it takes approximately 4-6 business days to process an order before it ships. Orders placed via a Purchase Order may take up to 14 business days. If you purchased Expedited shipping, we will do o...
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If you choose Expedited/Express shipping, we will do our best to process your order in 1-2 business days following your order date. If you choose a less expedient shipping method, order processing time is generally 4-6 business days.
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Extra costs for Canadian shipping
Canadian customers are responsible for payment of fees related to duties and taxes assessed by your country. These fees are not included in your shipping costs. You can calculate an estimate of duties and taxes here. Even if you do not owe duties and taxes, processing and brokerage fees will be c... -
Once your order ships, we'll email you tracking information. You can click the tracking number found in that email to see where your order is in transit. You can also check your order status a couple of other ways: Log into your account (click Sign In at the top of our website) View orders, see...
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How long does it take to process my order before it ships?
Because we adapt most products by hand in the sequence in which the orders are received, we ask for 4-6 business days following the day your order is placed to process your order before it ships. We do not work weekends or holidays. Products with a SKU/Item# ending in -DS may take up to 10 busine... -
To determine shipping rates and options, place the desired products in your cart. Click the 'Cart' button located at the top of the website to view your entire cart. Select 'Enter Shipping Info' and enter your shipping details to view shipping options. Please keep in mind that international shipp...
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Because we adapt most products by hand in the sequence in which the orders are received, we ask for 4-6 business days following the day your order is placed to process your order before it ships. We do not work weekends or holidays. If paying via purchase order, please allow up to 10 days for yo...
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We are tax exempt but my quotes have tax on them.
Please ensure you have contacted us with your proof of exemption. Once we have flagged your account as tax exempt, we will confirm this with you via email. Be sure to log into your account (using the same email address you used to submit proof of exemption) prior to generating quotes. Otherwise, ... -
What countries do you ship to?
We ship to the US, outlying territories, (including AFO/APO addresses), and Canada. Customers shipping to Canada are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here.