Purchasing
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We are happy to work with customers on an individual basis if large bulk purchases are being made. Prior to placing your order, please contact us with the purchase details so we can determine what options are available.
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While browsing on our site, if a product is out of stock you will see it is not available and you will also see a box where you can enter your email address to be notified when it returns to stock. If the product is in stock, you can enter your desired quantity to see if we have that many availab...
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Order status can be checked by clicking on the question mark located in the lower right corner of our website. Locate the section that says "Order Status" and enter the required information. Alternatively, you can check your order status by logging into your account. Be sure you are logging into...
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We do not have any distributors outside USA. Currently, we sell directly to the US and Canada.
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Sales tax is only applied to orders shipping to Oklahoma except for on two larger assessment kits that we sell (they indicate on their webpage that they will be taxed both in and out of OK). Sales tax is not applied to all other products shipping outside Oklahoma. If you are a tax exempt organiza...
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We sure do! Our digital catalog can be accessed by clicking the Catalog link located on our home page or by clicking here.
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To get a copy of your invoice, log into your account on our website. Be sure to use the order number and email address associated with the invoice you are wanting. The email address must match the one the order was placed under. Once you have logged into your account, select 'Orders' from the top...
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Yes, we offer gift certificates! They can be purchased in any amount and do not expire. To purchase a gift certificate, click the 'Gift Certificate' link located at the top of our website. Once payment is successful, we will email the gift certificate to you or to your selected recipient's email ...
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How can I get a copy of your W-9?
Click here to access our W-9. -
Sometimes items will ship in multiple boxes and may not show up at the same time. If your order contains a packing slip, please look at it to see if there is a notation that "some items may ship separately". You can also log into your account, select the order you have a question about, and see ...
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Medicaid, Medicare and Insurance
We are not an approved vendor for any insurances, including Medicaid and Medicare. Depending on your insurance coverage, if our products are recommended by a healthcare professional, they may be reimbursable if purchased through a local Durable Medical Equipment vendor that accepts your insuranc... -
If you have just placed your order, please contact us through our chat box (? at the bottom of our website). We will do our best to assist you with the changes you are needing. If an order has already been processed, we will not be able to cancel or change the order. You will need to request a Re...
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We don’t offer trials for products however, we do have a 30 day return policy if the item doesn’t work for your needs. You can learn more about our return policy in this article: What is your return policy? You may be able to find our products for loan at your local Independent Living Center. You...
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Adaptive Tech Solutions does not have any authorized resellers for our custom-made products at this time. Perhaps in the future, we may consider adding reselling options for our product line.
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Sales tax is only applied to orders shipping to Oklahoma. Sales tax is not applied to orders shipping outside Oklahoma. If you are a tax exempt organization shipping to Oklahoma, please create an account on our site, then fax your proof of tax exempt status to us at 1-866-516-8160, attach it to t...
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We ship to the US and Canada. Some products are limited to shipping within the US (can't ship to Canada) due to manufacturer's regulations. If an item cannot ship outside the USA, it will state so on the product's page on our website. Customers are responsible for all applicable duties, taxes an...
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Where can I find your NJ Business Certificate, CA Form 587, Form 889, W-9 and Tax ID?
Information on NJ Business Registration Certificate, our CA Form 587, W-9, 889 Certification, and tax ID number can be found here. -
We ship to the US, outlying territories, (including AFO/APO addresses), and Canada. Customers shipping to Canada are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here.