At Adaptive Tech Solutions, we strive to provide prompt and efficient customer care services to assist you with any inquiries or issues you may have. However, we understand that sometimes our responses may not reach you as expected. In this article, we will address some common issues related to our customer care responses and provide solutions to ensure effective communication.
Check Your Spam Folder
If you have recently reached out to our Customer Care Team and have not received a response within 36 business hours, we recommend checking your spam folder. Occasionally, our replies may be mistakenly filtered and directed to your spam folder. To prevent this from happening in the future, you can add ATsupport@AdaptiveTechSolutions.com to your contacts or adjust the settings of your spam filter accordingly.
Resuming SMS Notifications
For those who have contacted us via text message and have not received a response within 36 hours, it is possible that you have previously paused SMS notifications from us. To resume receiving notifications or to ensure that you are receiving them, simply text 'START' to 1(918) 637-7390. This will ensure that you receive our text message notifications promptly.
Please note that once you have received the necessary assistance, you can always text 'STOP' to pause notifications. However, please keep in mind that we will not be able to reach you via text message until you text 'START' to us again.
Efficient Communication
We value your time and aim to assist you as quickly as possible. Therefore, we kindly request that you refrain from contacting us multiple times within a 24-hour period. Doing so may slow down our ability to assist all customers promptly and could potentially move your inquiry to the back of the queue. We appreciate your understanding and assure you that we are here to help you as soon as we can.
If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care Team. We are dedicated to providing exceptional service and ensuring that your experience with Adaptive Tech Solutions is a positive one.
Thank you for choosing Adaptive Tech Solutions.